Terms and Conditions

Bath Parade Guides will always provide Institute of Tourist Guiding qualified Blue Badge registered guides.

All our foreign language speaking guides hold a current Institute of Tourist Guiding, [or equivalent], endorsement.

To make a Booking

Telephone 01225 337111 or email bathparadeguides@yahoo.com to obtain a booking form, or visit this page on our website to book online: www.bathparadeguides.co.uk/booking/.

Confirmation of a Booking

On receipt of the booking request a booking confirmation will be sent within 7 working days, to the named person at the address given on the booking form. You are required to check the details to check their accuracy. Please advise, at this stage any errors, which will be corrected immediately. Any subsequent changes will be charged as amendments. These carry a £10.00 administration fee, for each amendment.

Walking Tours

In the interests of safety, the maximum number of people permitted on a walking tour is restricted to 24 people per guide. Each student group must be accompanied by an appointed tutor or adult tour escort.

Coaches

All coaches provided for a tour must be equipped with a working microphone and PA system in suitable location for use by the guide. Should the system not be in working order, Bath Parade Guides or the appointed guide, reserve the right to cancel the tour when full cancellation charges will apply.

Cancellations

Cancelled bookings must be made, either in writing of by email, by the named person on the original booking form, or by an appointed representative. Cancellation charges are as follows:

More than 14 days before the tour date: no charge; between 5-13 days: 50%; 5 days or less: 100%

In the event that a cancellation is made after payment has been received, Bath Parade Guides will refund monies based on the above tariff. In exceptional circumstance, Bath Parade Guides may choose to waive the charge.

Payment Terms

Payment terms must be agreed before written confirmation of the booking is given. When making payment by Bank transfer, or on-line banking, clients must state the job reference number given by Bath Parade Guides, on both the Booking Confirmation and Invoice.  Any bank charges incurred must be paid by the client. All payments must be made in GB£s and all cheques must be drawn on a British based bank.  Full payment must be received at least 14 days, prior to the tour date, unless an exceptional agreement has been made. Should payment not be made, Bath Parade Guide reserves the right to cancel the tour  and claim the full fee, together with any administration costs incurred.

Payment on the day

Subject to prior agreement, payment on the day COD can be made directly to the guide, providing that payment occurs prior to the commencement of the tour. In the event of this payment not being forthcoming, the appointed guide has the right to cancel the tour immediately and a full claim will be made against the client together with any administrative charges incurred. Where a group fails to turn up at the agreed meeting point and time, the full fee will be charged.

Approved Credit Clients

Businesses wishing to apply for a credit account status, must submit their request in writing and an application form will be forwarded. Non payment of an invoice within 28 days of the tour date, will incur a 10% surcharge and may result in the withdrawal of credit facilities.

Complaints

Any complaints should be submitted in writing and addressed to the Chairman, Bath Parade Guides, at the address given on the booking form.

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