BATH PARADE GUIDES
BOOKING CONDITIONS

Bath Parade Guides will provide a qualified Tourist Board Registered Blue Badge Guide. All foreign language guides hold a Registered Tourist Board endorsement.

Confirmation of Booking.

Bath Parade Guides will, on receipt of the signed booking form, send a booking confirmation and invoice to the Tour Operator at the address given on the booking form. Please check the details carefully to ensure they are correct.

Walking Tours.

It is a condition of our insurance that the maximum number of people on a walking tour is 24 people to each guide.

Coaches.

All coaches provided for the tour to have a safe seat with a safety belt for the Guide and a working microphone and PA system. Should there not be a working microphone or PA system provided, Bath Parade Guides should be informed as soon as possible. Under these circumstances Bath Parade Guides and/or the guide has the right to cancel the tour and full cancellation charges will apply.

Amendments to Booking.

Bath Parade Guides reserve the right to charge an administration fee of £5.00 for each amendment.The client must confirm all amendments (including any additional charges/expenses due) in writing to Bath Parade Guides.

Cancellations.

All cancellations must be in writing to the Booking Agent and cancellation charges are as follows:-

Cancellations: More than 7 working days - no charge
Cancellations: Between 3 - 7 working days - 50% of fee
Cancellations: 48 working hours - 100%

In the event that a cancellation is made after receipt of monies paid, Bath Parade Guides will refund, based on the above cancellation charges, any monies due.

These above cancellation charges are payable by Bath Parade Guides to the Tour Operator should, after confirmation of a booking Bath Parade Guides be unable to provide a Guide.

Payment Terms/Credit Account.

It is a condition of Bath Parade Guides that payment terms must be agreed before written confirmation of the booking is given.

Bath Parade Guides must receive full payment as invoiced either by cheque (payable to Bath Parade Guides) or bank transfer at least 14 working days prior to commencement of tour. If full payment as invoiced is not received then Bath Parade Guides reserve the right to cancel the tour without notification and claim full monies and administration costs.

Payment on the day.

Subject to written agreement, payment on the day in cash and paid directly to the guide may be made on condition that payment is made prior to commencement of the tour. In the event of non-payment the guide has the right to cancel the tour immediately and a full claim will be made to the tour operator together with all administration charges incurred.  Where a group fails to turn up at the agreed meeting point and time 100% cancellation charges will be made. 

Credit Account.

Companies wishing to apply for a credit account must submit their request in writing and a credit account application form will then be forwarded to them.  Non payment of an invoice within 30 days of the tour date will incur a 2½% surcharge on the invoice value and may also result in the withdrawal of credit facilities.

Complaints.

Any complaints should be submitted in writing and addressed to the Chairman, 

Bath Parade Guides,
C/O Marie Lane,
119 Ivy Avenue
Bath BA2 1AW, UK. 

If any further information is required please telephone or fax : 00 44 (0)1225 337111